The program engages employees who interact with visitors - including restaurant servers, bus drivers, hotel front desk staff, housekeepers, tour guides and other jobs in the local tourism industry.
"The work of front-line employees is critically important to the visitors' experience in Adams County," said Norris Flowers, President of Destination Gettysburg. "This program is an important tool to keep workers informed of upcoming events, educated on the experiences throughout the destination, and provide a network for them to be part of."
So far, the program has welcomed dozens of employees into this network and has hosted three events for front-line workers - including a battlefield tour and visit to the National Riding Stables.
Business owners and managers are encouraged to get their front-line employees engaged with this program.
More about the Hospitality Hero program can be found here.
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